Refund Policy

1. 30-Day Money-Back Guarantee

At Apex VPN, we are committed to the performance and quality of our network. If you are not satisfied with our service for any reason, you are entitled to a full refund within **30 days** of your initial purchase. This guarantee applies to all subscription tiers (Weekly, Monthly, Annual, and 2-Year plans).

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Your refund request must be submitted within 30 days of the purchase date.
• Your account must not have been suspended for violations of our Terms of Service (e.g., illegal activities or network abuse).
• You must have purchased the subscription directly through our website or authorized payment processors.

3. How to Request a Refund

To initiate a refund, please send an email to info@apexvpn.tech with the subject line "Refund Request". Please include:

• Your account email address.
• Order number or transaction ID.
• A brief reason for the refund (this helps our engineers improve the network).

4. Exceptions

Please note that some payment methods may not support direct refunds due to technical limitations (for example, certain cryptocurrencies or third-party gift cards). In such cases, we will work with you to find an alternative solution if possible.

5. Processing Time

Once a refund is approved by our billing department, it typically takes **5 to 10 business days** for the funds to reflect in your original payment method. The exact duration depends on your bank or payment provider's processing times.